SaaS Onboarding Technical Analyst
SaaS Onboarding Technical Analyst - Officer
Charles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many of the worlds' largest investment and financial institutions. To better serve the growing demand for our Software as a Service managed service offerings.
This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Purpose and Function: Working as a member in the growing CRD Onboarding team to manage client applications , supporting and enhancing our clients' operational use of the Charles River IMS (CR IMS) systems. The role requires strong technical skills, communication, and understanding of client's problems as well as "hands-on" client issue management, production support, understanding of DR and execute it, client relations, and an ability to learn on the job.
Responsibilities:
⢠Understand new client Onboarding and implement the CRD system for new projects
⢠Oversight of issue resolution and support client's during the project/Onboarding phase
⢠Design new complex job schedule for client's BOD/EOD batch for business operations
⢠Escalate issues to Senior Management using sound judgement
⢠New client assimilation and transition
⢠Troubleshooting and issue resolution
⢠Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues
⢠Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process
⢠Accountable for ensuring defined processes are followed
⢠Setup connectivity to third party vendors such as Bloomberg, Omgeo, Cassini etc
⢠Identification of issues in existing processes and improve documentation
⢠Occasional off hours / weekend support for client go live activity
⢠Service Partner communications and coordination
Required Competencies:
⢠Track record of working in a high-growth, mission critical financial software based operations and support environment.
⢠Hands on capability to undertake basic investigative activities on RDBMS such as writing and running queries and data investigations, basic performance diagnosis, basic administration functions
⢠Experience with automation using any scripting languages such as Python/PowerShell/Windows Batch etc.
⢠Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule.
⢠Experience in managing and installing mission critical production software application in a SaaS environment.
⢠Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is mandatory.
⢠Bachelor's degree
⢠3+ years' experience managing and supporting mission critical production software applications.
Salary Range:
$75,000 - $120,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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